Return Policy

Return & Refund Policy

At XtraFrost, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all purchases. You have 30 days from the date of delivery to request a return or refund.

To be eligible for a return:

• The item must be unused and in the same condition you received it
• The item must be in its original packaging
• Proof of purchase is required

Once your return is approved and received, we will issue a refund to your original payment method.

Faulty or Defective Items

If your order arrives faulty, damaged, or defective, you are entitled to a replacement or a full refund.

Please contact us within 30 days of receiving your item and include:

• Your order number
• A description of the issue
• Photos of the defective item (if possible)

We will review your claim and arrange a replacement or refund as quickly as possible at no additional cost to you.

Refund Process

After we receive and inspect your return:

• Approved refunds will be processed within 5–10 business days
• Refunds are issued to the original payment method
• Processing time may vary depending on your bank or provider

Non-Returnable Items

Certain items may not be eligible for return, including:

• Gift cards
• Final sale items
• Personalized or custom products

Contact Us

To start a return or report a defective item, contact us:

Email: mulaverse911@gmail.com